Remote Therapeutic Monitoring
Designed the enrollment and compliance flow to enable clinics to bill Medicare for remote care.
Design impact
As the solo UX Designer, besides working closely with my product squad, I led 90% of research and all design in a fast-pacing environment, and collaborated with designers to ensure product consistency and scalability.
Background
Previous clinical dilemma
Care happens beyond clinical appointments. None of it gets recorded. None of it gets billed.
Research
I pushed for user research with limited resources
Discover+ Quick concepting
RTM was a north star, a new revenue stream the business had never unlocked before. To define the right direction, I brought together a diverse group of stakeholders: CTO, PMs, and engineers with a design sprint. I then created detailed user journeys, three personas based on my insights.
A business priority.
A technical constraint.
RTM can’t sync or interface with external EMRs so all RTM data enrollment, adherence, time logs, billing must live inside our platform.
Interviews + Concepts validation
I overcame internal constraints to drive the product team's first-ever user interviews which surfaced an unexpected insight: we had a forgotten user persona. I quickly drafted concepts in a day, then used the second round of interviews to gather feedback, reactions, and ideas.
An unexpected persona.
design opportunities
A solution to track, engage, and bill for remote patient care.
Iterations
Ideating for solutions: Clinician
How might we enable clinicians to track patient engagement to their home exercise program efficiently for RTM billing?
Visualizing billing thresholds
Final Design
Visualizing billing thresholds
Iterations
Ideating for solutions: Care Coordinator
How might we enable care coordinators to identify and act on at-risk patients before a billing threshold is missed?
An unexpected persona. Who are care coordinators?
Final Design
Iterations
Ideating for solutions: Billing Team
How might we enable billing teams to identify billable patients and submit claims?
Final Design
Solution
Final outcome: Shared UX patterns beyond RTM
The patterns we built for RTM didn't stay in RTM. Click-to-filter and hover-to-compare were adopted across other product lines that turning what started as a billing feature into a foundation for how the entire platform visualizes patient data.
Click-to-filter
This chart-driven filtering pattern became the default interaction for navigating patient data across the platform. Dashboards evolved from static data views into active care management tools.
Hover-to-compare
Hover-to-compare has been validated as a reusable pattern. Help users understand whether patient engagement is on track, improving, or at risk before it affects billing.
Outcome
Results
The design rolled out in Q3 2025, and we’ve already started hearing positive feedback in PM/UX roundtables with clients. We’re also using Pendo to continue tracking engagement and behavior.
As we gather more data, we’ll reconnect with clients to get a clearer idea of what’s working well and where we can continue improving.